Insurance Services Inside/ Out is a full-service California based company offering support for the insurance industry. We not only offer virtual CSR services experienced in Personal, Commercial, and Farm. We also offer employee training/coaching, procedure manuals, workflow, best practices, and agency audits. Our staff is skilled experienced professionals with several years of experience in all aspects of Insurance.  In addition, we carry our own E & O coverage.

Mission Statement:

To ensure the perpetuation of the professional insurance agencies through education, coaching, and CSR assistance

Our Vision:

To ensure the perpetuation of the professional insurance agencies through education, coaching, and virtual CSR assistance. The major goals of Insurance Services Inside/Out training divisions is to provide employees with the skills, knowledge, and attitude that encourage professionalize and excellent performance. Our virtual CSR division provides professional backroom support with licensed CSR’s. Our marketing division provides up-sell and cross-selling opportunities. All actions geared to assist you and your agency.

Our Values

Our values guide every decision and define our commitment to excellence. As an Ethics instructor, ethics and transparency are our top priority.

Our Approach

At Insurance Services Inside Out, our mission is to provide quality services to the agencies we serve.  We have 5 separate divisions to help your agency grow.

  1. Virtual CSR Services
  2. Consulting/coaching
  3. Education/Training
  4. Agency Management
  5. Receptionist


We are honest, ethical, and professional in our work. We provide excellent service for your agency and customers.  We are transparent and welcome reviews. All work is confidential.

Our Story

Meet the Team

Our team is here to help you with your all your agency’s needs.

Linda Farrier Gomes, ARM,CPIW  0A94180

Heather Rotering

Lance Rotering

Kelly Ledwith

Stephan Gomes

Next Steps…

Are you ready to start? Click the button and contact us to obtain a personal package.

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